一般的

1.        Integrated Health Plans Pte Ltd (IHP) 致力於保護您的隱私。我們對您提供的所有個人資料嚴格保密，只會按照本政策規定的方式使用您的個人資料。本政策適用於您提供給我們的所有個人數據以及我們持有的關於您的個人數據。本政策描述了我們如何收集、使用、披露、處理和管理您的個人數據。 如果您不接受本政策，請不要向我們提供任何個人數據。 所有提及的“IHP”、“我們”、“我們的”和“我們的”統指 Integrated Health Plans Pte Ltd 及其所有子公司和相關公司。

2.        組織或個人出於商業目的向我們提供的信息不被視為個人數據。本政策不適用於業務聯繫信息。

 

本政策的修訂 

3.        我們可能會不時修改本政策。更新後的政策將取代早期版本，並將適用於之前提供給我們的個人數據。更新後的政策將根據我們的數據保護官的要求在我們的網站上提供： www.ihp.com.sg.如果您不接受對政策的任何修改，請聯繫我們（見下文第 21 段）。 

 

個人資料

4.1      什麼是個人資料. “個人數據”是關於自然人的數據，無論真實與否，可以從該數據或從該數據和我們擁有或可能擁有的其他信息中識別出來。個人數據的示例包括姓名、地址、聯繫方式、NRIC 或其他身份號碼、電話號碼、電子郵件地址、照片、視頻圖像、家庭成員的個人數據、工作經歷、推薦信、病史和工作檢查結果。

 

4.2     自願提供個人資料.您向我們提供個人數據是自願的。但是，如果您選擇不向我們提供我們需要的個人數據，我們可能無法與您聯繫，或無法提供您需要的產品或服務。

 

4.3     Providing personal data belonging to others.  If you provide the personal data of anyone other than yourself (including your family members, employees – in the case of corporate healthcare arrangements fellow etc), you warrant that you have informed him/her of the purposes for which we are collecting his/her personal data and that he/she has consented to your disclosure of his/her personal data to us for those purposes.

 

4.4      準確性和完整性或個人數據.您確認您提供給我們的所有個人數據都是真實、準確和完整的。

 

網站

5.        匿名瀏覽.當您訪問我們的網站 www.ihp.com.sg 時，我們會保持匿名。我們的網站未配置為從您的計算機收集任何信息，除非您以其他方式親自和有意向我們提供您的信息。

6.        使用 cookie。  我們可能會在我們的網站上使用“cookies”來存儲和跟踪信息，例如用戶數量及其使用頻率、用戶資料及其在線偏好。 Cookies 不會捕獲可識別您個人身份的信息，但所收集的信息可用於幫助我們分析我們網站的使用情況並改善您與我們的在線體驗。您可以通過更改瀏覽器上的設置來禁用 cookie。但是，這可能會影響我們網站的功能。

7.        鏈接到其他網站。  我們的網站可能包含指向其他網站的鏈接，這些網站不屬於我們所有或由我們維護且我們無法控制。提供這些鏈接只是為了您的方便。本政策僅適用於我們的網站。在訪問這些第三方網站時，您應該閱讀他們的隱私政策。

8.      使用條款。 您同平台上與服務相關的信息是準確的，並同意對此類信息和數據承擔全部責任。 IHP 保留自行決定取消或拒絕任何使用這些服務的權利，包括但不限於它認為任何交易是欺詐性的或懷疑它是欺詐性的。 

9.        商家。 您承認 IHP 以外的其他方（即商家）在網站上列出和銷售產品。為避免疑義，為銷售商家的產品和/或服務而簽訂的每份協議均應僅由商家與您簽訂。您進一步承認商家可以利用 IHP 提供的付費服務在您在網站上的搜索結果中推廣他們的產品列表。

10.      同意接收促銷廣播。 您同意並授權 is 使用您提供的任何信息（包括個人數據），以便向您發送信息和促銷電子郵件。您同意本第 10 條的規定即表示您同意新加坡任何垃圾郵件控制法的規定。您可以通過單擊註冊頁面中的適當同意來選擇不接收促銷電子郵件。 

 

個人資料的收集

11.      通常，我們可能會在您執行以下操作時收集您的個人數據（始終根據適用法律）：

一個。註冊或使用我們提供的任何服務或產品；

b.響應或註冊我們的任何倡議或活動；

C。訪問我們的網站;

d.      send us an email;

e.      request to be included in our mailing list;

f.       interact with our staff, including customer service officers, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails;

g.      call us to fix an appointment;

h.     when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend our events;

i.       request that we contact you;

j.       and/or submit your personal data to us for any other reason.

 

PURPOSES FOR COLLECTION, USE OR DISCLOSURE OF YOUR PERSONAL DATA

12.      Primary purposes.  Our primary purpose in collecting your personal data is to serve you. Generally, we collect, use or disclose your personal data (or, where you are our corporate customer, the personal data of your employees) for the following purposes:

a.      to manage your relationship with us;

b.      to provide you with the services that you have requested;

c.      providing you with customer service and support;

d.      verifying your identity;

e.      to administer medical care, including dispensing medication and treatment, liaising with third party specialist doctors, clinics, hospitals and/or medical institutions in relation to your medical care (including by providing them with access to your medical records);

f.       to assist you with your enquiries;

g.      to contact you for feedback after the provision of our services;

h.      personalising your experience at our touchpoints and conducting market research, understanding and analysing customer behaviour, location, preferences and demographics in order to improve our service offerings;

i.          to keep you updated on our events and services;

j.          and/or purposes which are reasonably related to the aforesaid.

     

13.      Business purposes.  In addition to the purposes set out above, we may also collect, use and/or disclose your personal data for purposes connected or relevant to our business, such as:

a.      complying with our legal obligations and requirements;

b.      enforcing obligations owed to us and administering debt recovery and debt management;

c.      research into the development of new products and services or improvement of our existing products and services;

d.      accounting, risk management and record keeping;

e.      carrying out research, planning and statistical analysis;

f.       processing and handling of medical and insurance claims and payments; and

g.      staff training;

h.      monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;

i.       preventing, detecting and investigating crime and analysing and managing commercial risks;

j.       in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;

k.      managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);

l.        /conducting any form of investigations including but not related to those relating to disputes, billing, fraud, offences, prosecutions etc.;

m.     meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on us (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations);

n.      facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales); and/or

o.      purposes which are reasonably related to the aforesaid

 

14.      Vendors. If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by us, in addition to the other purposes set out in this Policy (as may be applicable), we may also collect, use and/or disclose your personal data and/or personal data submitted by you to us for the following purposes:

a.     assessing your organisation's suitability as an external service provider or vendor for us;

b.      managing project tenders and quotations, processing orders or managing the supply of goods and services;

c.      creating and maintaining profiles of our service providers and vendors in our system database;

d.      processing and payment of vendor invoices and bills;

e.      facilities management (including but not limited to issuing visitor access passes and facilitating security clearance); and/or

f.       purposes which are reasonably related to the aforesaid.

 

15.      Marketing purposes.  If you have consented, we may collect, use and/or disclose your personal data for the purposes of marketing our products and services and those of our strategic partners and business associates e.g. informing you of our latest events and services. In order for us to market products and services which are of special interest and relevance to you in order to collect, use and/or disclose your personal data for these marketing purposes, we may analyse and rely on your overall interaction with us (such as but not limited to your medical and treatment history as well as your other interactions with us).

 

16.      Withdrawal of consent for marketing purposes. You have a choice to withdraw your consent for receiving marketing or promotional materials/communication. You may contact us using the contact details found below. Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to [30 calendar days] for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the services that you have requested or purchased from us.

 

17.      Contacting you.  When using your personal data to contact you for any of the above purposes, we may contact you via regular mail, fax, e-mail, SMS, telephone or any other means. In relation to the sending of marketing or promotional information, we will only send you such information via regular mail, fax, e-mail, SMS, telephone or any other means where this is permitted under the PDPA.

 

DISCLOSURE OF PERSONAL DATA

18.      We will not sell your personal data to third parties. Subject to the provisions of any applicable law, your personal data may be disclosed, for the purposes listed above (where applicable) to the following entities or parties, whether they are located overseas or in Singapore:

a.      amongst Integrated Health Plans Pte Ltd and affiliates;

b.      where you have consented to our disclosure of your personal data to our strategic partners and business associates, we may disclose your personal data to them for such purposes;

c.      service providers and data processors working on our behalf and providing services such as hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, marketing etc.

d.      our consultants and professional advisers (such as accountants, lawyers, auditors);

e.      any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale);

f.       external banks, credit card companies, other financial institutions and their respective service providers;

g.      relevant government ministries, regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority (including the Ministry of Health), or any other party to whom we are required or permitted to disclose personal data at law; and/or

h.      any other party to whom you authorise us to disclose your personal data.

 

TRANSFER OF PERSONAL DATA OUT OF SINGAPORE

19.     Transfer outside Singapore.  You fully understand and unambiguously consent that we may transfer your personal data to any location outside of Singapore for the purposes set out above. 

 

RETENTION

20.     The personal data collected from you by us is retained for the period of time that the purpose for which the personal data was collected continues.

21.      We will destroy the personal data thereafter, unless it is necessary to retain the personal data longer for our satisfaction and compliance of legal, regulatory or accounting requirements, or to protect our interest.

SECURITY

22.      While precautions will be taken to ensure that the information you provide is protected against unauthorised or unintended access, we cannot be held responsible for unauthorised or unintended access that is beyond our control.

 

YOUR RIGHTS

23.      If you wish to withdraw any consent you have given us at any time, or if you wish to correct or have access to your personal data held by us, or if you do not accept any amendment to this Policy, please contact us: enquiry@ihp.com.sg

24.      Fee for access.  We may charge you a fee for responding to your request for access to your personal data held by us, or for information about the ways in which we have (or may have) used your personal data in the one-year period preceding your request. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received.  We will endeavour to respond to your request within 30 days, and if that is not possible, we will inform you of the time by which we will respond to you.

25.      Please note that if your personal data has been provided to us by a third party (e.g. a general practitioner or your employer), you should contact that organisation or individual to make such queries, complaints, and access and correction requests to us on your behalf.

26.      Effect of withdrawal of consent.  In many circumstances, we need to use your personal data in order for us to provide you with products or services which you require. If you do not provide us with the required personal data, or if you withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the products and services that you require.

 

GOVERNING LAW

27.     This Policy is governed by the laws of Singapore.  You consent to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this Policy. 

Claiming for Reimbursement under Corporate Insurance/Benefits.

28.     If you have purchased a product or service from I-Health Palace and wish to submit a claim for the purchase under your corporate insurance/benefits managed by us, please be aware that claim admissibility and reimbursement would be subjected to the policy’s terms and conditions..