一般的

1.        Integrated Health Plans Pte Ltd (IHP) 致力于保护您的隐私。我们对您提供的所有个人资料严格保密，只会按照本政策规定的方式使用您的个人资料。本政策适用于您提供给我们的所有个人数据以及我们持有的关于您的个人数据。本政策描述了我们如何收集、使用、披露、处理和管理您的个人数据。 如果您不接受本政策，请不要向我们提供任何个人数据。 所有提及的“IHP”、“我们”、“我们的”和“我们的”统指 Integrated Health Plans Pte Ltd 及其所有子公司和相关公司。

2.        组织或个人出于商业目的向我们提供的信息不被视为个人数据。本政策不适用于业务联系信息。

 

本政策的修订 

3.        我们可能会不时修改本政策。更新后的政策将取代早期版本，并将适用于之前提供给我们的个人数据。更新后的政策将根据我们的数据保护官的要求在我们的网站上提供： www.ihp.com.sg.如果您不接受对政策的任何修改，请联系我们（见下文第 21 段）。 

 

PERSONAL DATA

4.1      什么是个人资料. “个人数据”是关于自然人的数据，无论真实与否，可以从该数据或从该数据和我们拥有或可能拥有的其他信息中识别出来。个人数据的示例包括姓名、地址、联系方式、NRIC 或其他身份号码、电话号码、电子邮件地址、照片、视频图像、家庭成员的个人数据、工作经历、推荐信、病史和工作检查结果。

 

4.2     自愿提供个人资料.您向我们提供个人数据是自愿的。但是，如果您选择不向我们提供我们需要的个人数据，我们可能无法与您联系，或无法提供您需要的产品或服务。

 

4.3     Providing personal data belonging to others.  If you provide the personal data of anyone other than yourself (including your family members, employees – in the case of corporate healthcare arrangements fellow etc), you warrant that you have informed him/her of the purposes for which we are collecting his/her personal data and that he/she has consented to your disclosure of his/her personal data to us for those purposes.

 

4.4      准确性和完整性或个人数据.您确认您提供给我们的所有个人数据都是真实、准确和完整的。

 

网站

5.        匿名浏览.当您访问我们的网站 www.ihp.com.sg 时，我们会保持匿名。我们的网站未配置为从您的计算机收集任何信息，除非您以其他方式亲自和有意向我们提供您的信息。

6.        使用 cookie。  我们可能会在我们的网站上使用“cookies”来存储和跟踪信息，例如用户数量及其使用频率、用户资料及其在线偏好。 Cookies 不会捕获可识别您个人身份的信息，但所收集的信息可用于帮助我们分析我们网站的使用情况并改善您与我们的在线体验。您可以通过更改浏览器上的设置来禁用 cookie。但是，这可能会影响我们网站的功能。

7.        链接到其他网站。  我们的网站可能包含指向其他网站的链接，这些网站不属于我们所有或由我们维护且我们无法控制。提供这些链接只是为了您的方便。本政策仅适用于我们的网站。在访问这些第三方网站时，您应该阅读他们的隐私政策。

8.      使用条款。 您同平台上与服务相关的信息是准确的，并同意对此类信息和数据承担全部责任。 IHP 保留自行决定取消或拒绝任何使用这些服务的权利，包括但不限于它认为任何交易是欺诈性的或怀疑它是欺诈性的。 

9.        商家。 您承认 IHP 以外的其他方（即商家）在网站上列出和销售产品。为避免疑义，为销售商家的产品和/或服务而签订的每份协议均应仅由商家与您签订。您进一步承认商家可以利用 IHP 提供的付费服务在您在网站上的搜索结果中推广他们的产品列表。

10.      同意接收促销广播。 您同意并授权 is 使用您提供的任何信息（包括个人数据），以便向您发送信息和促销电子邮件。您同意本第 10 条的规定即表示您同意新加坡任何垃圾邮件控制法的规定。您可以通过单击注册页面中的适当同意来选择不接收促销电子邮件。 

 

个人资料的收集

11.      通常，我们可能会在您执行以下操作时收集您的个人数据（始终根据适用法律）：

一个。注册或使用我们提供的任何服务或产品；

b.响应或注册我们的任何倡议或活动；

C。访问我们的网站;

d.      send us an email;

e.      request to be included in our mailing list;

f.       interact with our staff, including customer service officers, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails;

g.      call us to fix an appointment;

h.     when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend our events;

i.       request that we contact you;

j.       and/or submit your personal data to us for any other reason.

 

PURPOSES FOR COLLECTION, USE OR DISCLOSURE OF YOUR PERSONAL DATA

12.      Primary purposes.  Our primary purpose in collecting your personal data is to serve you. Generally, we collect, use or disclose your personal data (or, where you are our corporate customer, the personal data of your employees) for the following purposes:

a.      to manage your relationship with us;

b.      to provide you with the services that you have requested;

c.      providing you with customer service and support;

d.      verifying your identity;

e.      to administer medical care, including dispensing medication and treatment, liaising with third party specialist doctors, clinics, hospitals and/or medical institutions in relation to your medical care (including by providing them with access to your medical records);

f.       to assist you with your enquiries;

g.      to contact you for feedback after the provision of our services;

h.      personalising your experience at our touchpoints and conducting market research, understanding and analysing customer behaviour, location, preferences and demographics in order to improve our service offerings;

i.          to keep you updated on our events and services;

j.          and/or purposes which are reasonably related to the aforesaid.

     

13.      Business purposes.  In addition to the purposes set out above, we may also collect, use and/or disclose your personal data for purposes connected or relevant to our business, such as:

a.      complying with our legal obligations and requirements;

b.      enforcing obligations owed to us and administering debt recovery and debt management;

c.      research into the development of new products and services or improvement of our existing products and services;

d.      accounting, risk management and record keeping;

e.      carrying out research, planning and statistical analysis;

f.       processing and handling of medical and insurance claims and payments; and

g.      staff training;

h.      monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;

i.       preventing, detecting and investigating crime and analysing and managing commercial risks;

j.       in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;

k.      managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);

l.        /conducting any form of investigations including but not related to those relating to disputes, billing, fraud, offences, prosecutions etc.;

m.     meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on us (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations);

n.      facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales); and/or

o.      purposes which are reasonably related to the aforesaid

 

14.      Vendors. If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by us, in addition to the other purposes set out in this Policy (as may be applicable), we may also collect, use and/or disclose your personal data and/or personal data submitted by you to us for the following purposes:

a.     assessing your organisation's suitability as an external service provider or vendor for us;

b.      managing project tenders and quotations, processing orders or managing the supply of goods and services;

c.      creating and maintaining profiles of our service providers and vendors in our system database;

d.      processing and payment of vendor invoices and bills;

e.      facilities management (including but not limited to issuing visitor access passes and facilitating security clearance); and/or

f.       purposes which are reasonably related to the aforesaid.

 

15.      Marketing purposes.  If you have consented, we may collect, use and/or disclose your personal data for the purposes of marketing our products and services and those of our strategic partners and business associates e.g. informing you of our latest events and services. In order for us to market products and services which are of special interest and relevance to you in order to collect, use and/or disclose your personal data for these marketing purposes, we may analyse and rely on your overall interaction with us (such as but not limited to your medical and treatment history as well as your other interactions with us).

 

16.      Withdrawal of consent for marketing purposes. You have a choice to withdraw your consent for receiving marketing or promotional materials/communication. You may contact us using the contact details found below. Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to [30 calendar days] for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the services that you have requested or purchased from us.

 

17.      Contacting you.  When using your personal data to contact you for any of the above purposes, we may contact you via regular mail, fax, e-mail, SMS, telephone or any other means. In relation to the sending of marketing or promotional information, we will only send you such information via regular mail, fax, e-mail, SMS, telephone or any other means where this is permitted under the PDPA.

 

DISCLOSURE OF PERSONAL DATA

18.      We will not sell your personal data to third parties. Subject to the provisions of any applicable law, your personal data may be disclosed, for the purposes listed above (where applicable) to the following entities or parties, whether they are located overseas or in Singapore:

a.      amongst Integrated Health Plans Pte Ltd and affiliates;

b.      where you have consented to our disclosure of your personal data to our strategic partners and business associates, we may disclose your personal data to them for such purposes;

c.      service providers and data processors working on our behalf and providing services such as hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, marketing etc.

d.      our consultants and professional advisers (such as accountants, lawyers, auditors);

e.      any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale);

f.       external banks, credit card companies, other financial institutions and their respective service providers;

g.      relevant government ministries, regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority (including the Ministry of Health), or any other party to whom we are required or permitted to disclose personal data at law; and/or

h.      any other party to whom you authorise us to disclose your personal data.

 

TRANSFER OF PERSONAL DATA OUT OF SINGAPORE

19.     Transfer outside Singapore.  You fully understand and unambiguously consent that we may transfer your personal data to any location outside of Singapore for the purposes set out above. 

 

RETENTION

20.     The personal data collected from you by us is retained for the period of time that the purpose for which the personal data was collected continues.

21.      We will destroy the personal data thereafter, unless it is necessary to retain the personal data longer for our satisfaction and compliance of legal, regulatory or accounting requirements, or to protect our interest.

SECURITY

22.      While precautions will be taken to ensure that the information you provide is protected against unauthorised or unintended access, we cannot be held responsible for unauthorised or unintended access that is beyond our control.

 

YOUR RIGHTS

23.      If you wish to withdraw any consent you have given us at any time, or if you wish to correct or have access to your personal data held by us, or if you do not accept any amendment to this Policy, please contact us: enquiry@ihp.com.sg

24.      Fee for access.  We may charge you a fee for responding to your request for access to your personal data held by us, or for information about the ways in which we have (or may have) used your personal data in the one-year period preceding your request. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received.  We will endeavour to respond to your request within 30 days, and if that is not possible, we will inform you of the time by which we will respond to you.

25.      Please note that if your personal data has been provided to us by a third party (e.g. a general practitioner or your employer), you should contact that organisation or individual to make such queries, complaints, and access and correction requests to us on your behalf.

26.      Effect of withdrawal of consent.  In many circumstances, we need to use your personal data in order for us to provide you with products or services which you require. If you do not provide us with the required personal data, or if you withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the products and services that you require.

 

GOVERNING LAW

27.     This Policy is governed by the laws of Singapore.  You consent to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this Policy. 

Claiming for Reimbursement under Corporate Insurance/Benefits.

28.     If you have purchased a product or service from I-Health Palace and wish to submit a claim for the purchase under your corporate insurance/benefits managed by us, please be aware that claim admissibility and reimbursement would be subjected to the policy’s terms and conditions..